RETURNS & DELIVERY

RETURNS

We operate a no quibble returns policy and if you return your box within 14 days of receipt, we'll give you back the amount you paid for the item no questions asked.

Just send the full box back to us and we will provide a full refund.

If you are sending your order back to us, please contact us here and we will advise further information via email on how to return. 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

We try to process returns as quickly as possible, but it can take up to 14 days when we're very busy.

Once your parcel has been received it will only take 14 days to process the returns and for you to receive your refund.

WHERE SHOULD I SEND MY RETURNS? 

You have up-to 14 days to return your cocobabybox. When returning your cocobabybox, please contact us here. Fill out the relevant form and send this over to us. Following this, we will be in touch with further instructions on how to return your cocobabybox. 

DO I HAVE TO PAY FOR RETURN POSTAGE? 

Unless you have an offer providing free returns (we do these promotions every now and then) then you will have to pay for return postage yourself. 

OUR RECYCLE INITIATIVE

When opting in to Our Recycling Initiative at the point of sale, you are agreeing to receive both new and recycled cocobabyboxes. 

This can easily be amended by contacting us here at anytime. 

You have up-to 60 days to recycle your cocobabybox. When recycling your cocobabybox, please contact us here. Fill out the relevant form and send this over to us. Following this, we will be in touch with further instructions on how to return your cocobabybox for recycling. 

DELIVERY

UK DELIVERY OPTIONS

If you have ordered a one off box, you will have several postage options available as listed in the table below. Processing time is same day if ordered before 1pm GMT.  

With our subscriptions, your first cocobabybox will be sent within 2-3 business days. Following this, your cocobabyboxes will be sent 1st of every other month.

Currently we are offering FREE standard postage for our customers. 

UK Delivery

Cost

Delivery Time

UK Standard Delivery FREE Delivery in two to three working days including Saturdays
Royal Mail Next Day £6.95 Next day delivery excluding Sundays. 

INTERNATIONAL DELIVERY

The world is our oyster. Or so we like to think. We'd like to embrace the whole of it, but things are not that simple. And our arms are not that long. For all postage outside of the UK, your order may be subject to customs and import duties. Cocobabybox.com has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.

If you have ordered a one off box, you will have several postage options available as listed in the table below.. Processing time is same day if ordered before 1pm GMT.  

With our subscriptions, your first cocobabybox will be sent within 2-3 business days. Following this, your cocobabyboxes will be sent 1st of every other month.

Currently we are offering FREE International Standard postage for our customers. 

International Delivery

Cost

Delivery Time

International Standard Delivery FREE

7-14 Working days.

Local import duties may be charged at port of entry and local import taxes may be payable on receipt. Please note these are imposed by local legislation and not by cocobabybox.com.

UAE DELIVERIES & RETURNS

Within the UAE region we offer FREE delivery and FREE recycle returns. If you would like to arrange a recycling collection in the UAE region, please contact us here.