Privacy Policy

As with all shopping websites, we collect personal information from you when you shop online at cocobabybox.com.

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

  • Your name and your little humans name– so we know what to call you both
  • Email address – so we can email your order confirmations, delivery delays, offers etc. You can unsubscribe by emailing info@cocobabybox.com at any time. Please allow 10 days for you request to be updated across all our systems.
  • Delivery address – an obvious one
  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
  • Payment card details – we only ask for these when you place an order
  • Mobile number – so we can text or call you with details about your orders or where we have a question

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

DATA PROTECTION

We will never pass on your details to third parties for marketing purposes unless you agreed to it when you first made contact with cocobabybox.com (or later agreed to do so). If you opted out of receiving such offers but have now changed your mind and would like to receive them, please email info@cocobabybox.com. 

There are only four circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies (Barclays Merchant Services in UK and Payment Tech in USA), fraud prevention and detection agencies, delivery companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
  • In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
  • When you first made contact with cocobabybox.com you were asked if you were happy to receive mailings and offers from third party companies whose products we thought might interest you. If you did not object at the time, but have now changed your mind and no longer want third party mailings, please email us at info@cocobabybox.com with your full name and email address.

If you have questions about your personal data or our privacy policy, please contact us at info@cocobabybox.com

To see all the information we have about you, and to correct any inaccuracies, please email info@cocobabybox.com

MARKETING PERMISSIONS

cocobabybox.com will send you from time to time special offers and promotions by email. If you do not wish to receive any further email messages from us, (and we quite understand if you don't) please contact us at info@cocobabybox.com.

If you have opted in to receiving offers in the post from companies who we think may interest you, but have now changed your mind, please contact us at info@cocobabybox.com. Please note, please allow 10 days for you request to be updated across all our systems.

COOKIES

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The cocobabybox website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the cocobabybox website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.

  • Essential cookies These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
  • Performance cookies They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
  • Functionality cookies They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
  • Targeting cookies We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.

DATA OVER THE INTERNET

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit our third party service provider’s website.

You can also read more about online marketing practices and the technologies that support them by visiting the Your Online Choices.

WHY DO YOU WANT MY EMAIL ADDRESS/TELEPHONE NUMBER ETC?

We ask for these details so we can contact you in case there's a problem with your order. In about one order in 50, for example, there's a delivery problem and we need to contact the customer to resolve it.

We also email customers special cocobabybox.com offers and information. For example, if we have your email address, we can alert you to our early promotional offers. 

We do not make email addresses or telephone numbers available to other companies ever.

HOW DO YOU KEEP MY INFORMATION SAFE?

All cocobabybox.com online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

If you have questions regarding our credit card security policies, please contact us at info@cocobabybox.com.

AS WELL AS PERSONAL DATA, WHAT OTHER INFORMATION DO YOU KEEP?

To help us give you the best service, we also keep records of:

Your purchases with us. this lets us send you the most relevant offers. it also means we can quickly deal with any problems you may experience with your order.

Any email correspondence you send us. this helps us keep track any problems or concerns you've had with our products or services.

HOW DO YOU USE MY PERSONAL DATA?

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

  • Dealing with orders and accounts for the supply of our goods and services
  • Planning and managing cocobabybox.com business activities, including analysing customers' shopping habits and preferences
  • Research
  • Providing you with information about the products and services we offer
  • Letting you know about offers from other companies, but only with your permission
  • Assessing your request for delivery of goods and services from us where we may make enquiries about you including searching your records held by organisations like equifax and credit reference agencies. at all times where we use or disclose your information it will remain secure.

WILL YOU EVER PASS MY EMAIL DETAILS ON TO THIRD PARTIES?

We will never pass on your email address on to a third party for marketing purposes. We will however send you details of offers from other companies that we think may interest you, but only with your permission. If you would like to receive such offers please email info@cocobabybox.com.

We also never pass on credit card details to anyone, because that would just be crazy.

There are only four circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies (barclays merchant services in uk and payment tech in usa), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. in these instances, we provide them with only the information they need to perform their function
  • In the unlikely event that our business assets are ever sold to or purchased by another company. (our data records are part of our business).
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

HOW DOES DATA TRAVEL OVER THE INTERNET?

The Internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with cocobabybox.com, you're agreeing and authorising us to process data in this way.

WHERE SHOULD I SEND MY DATA PROTECTION QUERIES?

If you have questions about your personal data or our privacy policy, or to see all the information we have about you, and to correct any inaccuracies, please email us at info@cocobabybox.com.

HOW DO I OPT IN/OUT OF RECEIVING INFORMATION FROM YOU?

Opting out:

cocobabybox.com will send you from time to time special offers and promotions by email. if you do not wish to receive any further email messages from us, (and we quite understand if you don't, but remember that if you unsubscribe we will not be able to send you promotional details before anyone else) please contact us at info@cocobabybox.com.

Or if you have opted in to receiving offers via email from companies who we think may interest you, but have now changed your mind, please also contact us at info@cocobabybox.com.

Please ensure you include your full name and address. The process may take up to 2 weeks.

WHAT CAN I DO TO INCREASE SECURITY?

Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.

However, there are a number of additional precautions you can take to increase security:

We recommend you always close down your internet browser when you have finished shopping online, especially if you use a shared pc. this will delete temporary internet cookies from any sites you may have visited

Never reveal your password to others

Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party

Avoid using the same password for numerous internet sites.

Please note, cocobabybox.com will NEVER ask for personal details via email. If you do receive an email requesting this information, please contact our Customer Service team immediately.

WHY HAS THE PRICE CHANGED AT CHECK OUT?

Prices quoted are based on UK delivery. If you are shopping on the UK site with a delivery address in Europe but outside the UK, we may apply your local tax rate to comply with local tax requirements. This means that for some customers we recalculate your payment to cover the difference between UK tax rates and local rates.

ACCESSIBILITY STATEMENT

At cocobabybox, we are working hard to provide a website that is accessible to everyone, including those with visual, hearing, motor or cognitive impairments.

We are constantly checking and improving our website to ensure it meets the demands of the Disability Discrimination Act and the W3C Web Content Accessibility Guidelines, priorities 1 and 2.

This statement explains the accessibility features we have implemented to make our website easier to use and navigate.

If you have any queries regarding this statement, please contact our customer service team info@cocobabybox.com.

LANGUAGE

We’ve tried to use clear, jargon free language that is easy to understand. We’ve also included a comprehensive Help section. This provides guidance on our ordering processes, delivery and returns and many other topics which could be deemed useful to our customers.

There is also several different language options available on the website which we are always updating. Currently English, Arabic, Danish, German and Spanish are available.   

NAVIGATION

We’ve made navigation links consistent between pages throughout the site. The site is also fully accessible using only a keyboard and can be navigated with scripting disabled.

TEXT SIZE, COLOURS AND BACKGROUND

We are constantly testing colour contrasts and combinations to ensure our website can be read by users with visual impairments, including those with colour blindness.

We’ve also concentrated on providing clear, legible text and fonts. Our text sizes are adjustable so you can use your browser to increase or decrease the text size according to your needs. Go to view in your browser to do this.

SCREEN FLICKER AND GRAPHICS

We have limited the use of Flash and other applications that are known to cause screen flicker.

We’ve also made it possible to use our site without viewing images or graphics by ensuring that all relevant non-text elements have explanatory text descriptions.

STYLE SHEETS

We use Cascading Style Sheets (CSS) for visual layout. This allows users to override our styles with their own preferred fonts and colours for increased readability.

POP UP WINDOWS

We do use pop up windows occasionally for non-critical elements, such as product zoom and site surveys. Our site is still accessible and functional with your pop up blocker switched on.

JAVASCRIPT

Javascript is only used on non-critical elements and you should have no problem accessing the site with Javascript switched off.

LINKS

We’ve distinguished links from our standard web text by displaying all links in a different, bolder colour, usually with arrows preceding the link. If you roll over a link with your mouse, an underline will appear.

TABLES

We only use tables for tabular data and not for page layout.

BROWSER COMPATIBILITY

The cocobabybox website can be accessed from the following browsers:

  • Internet Explorer (version 9 and above)
  • Safari (version 5 and above)
  • Firefox (version 4 and above)
  • Chrome (version 10 and above)